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There are different property options to choose from, each serving
a purpose to help you find an area to live.
This information is only required by us and/or any partner/associated companies to provide you with the products, quotes or information you have requested or may require.
All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation (GDPR).
This website is the property of Quest London of 17 Morris Road, London E14 6FF. By using this website you agree that you consent to and are bound by the following terms and conditions:
Quest London takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
Quest London makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Quest London nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.
Awareness & Responsibility
The Compliance Officer is responsible for ensuring that this notice is made available to data subjects prior to Quest London collecting/processing their personal data.
All Employees/Staff of Quest London who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.
Who are we?
Quest London is an Estate Agent offering both Residential Sales and Lettings services, as well as management services for landlords.
If you have any questions or concerns in relation to this Privacy Notice you can contact our Data Protection Officer at email@example.com or by writing to the Data Protection Officer, Quest London, 17 Morris Road, London E14 6FF.
The personal data we collect will be used for the following purposes:
Our legal basis for processing this personal data will be in relation to:
Any legitimate interests pursued by us, or third parties we use, are as follows:
The special categories of personal data concerned are:
We also may collect and use Aggregated Data. For example, when you visit our website we may aggregate data about your usage to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data (in the example, it is derived from your Usage Data) it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Quest London to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.
You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You also have the right to withdraw consent for us to pass your information to third parties for marketing purposes. If you do withdraw your consent, this will result in us ceasing to market goods and services to you.
You can ask us to stop sending you marketing messages at any time by:
If you do withdraw your consent to receiving marketing messages, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations.
If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.
Quest London will not pass on your personal data to third parties without first obtaining your consent. The following third parties that will receive your personal data for the following purpose(s) as part of the processing activities are:
Credit referencing agencies, authorised maintenance companies and landlords, utility companies, deposit schemes\ombudsman.
Quest London will process personal data for the period of your tenancy, or until you request that we stop, and will store the personal data for up to 6 years in the event of you entering into a tenancy or other legal agreement as specified by legislation.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
You have the right to complain as outlined on the complaints section.
The rights listed above may apply in certain circumstances, and so we may not always be able to comply with your request to exercise these rights. We will usually respond to a request from you to exercise your rights within 1 month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. You will not usually have to pay a fee to exercise these rights, but we reserve the right to if your request is clearly unfounded, repetitive or excessive, alternatively we may refuse to comply with your request.
All of the above requests will be forwarded on should there be a third party involved as explained above for the processing of your personal data.
Quest London is committed to providing an efficient and effective services to our clients and a duty of care to our tenants.
In the event that you wish to raise a complaint about how your personal data is being processed by Quest London (or thirds Parties as described above) or how your complaint has been handled, you have the right to lodge a complaint directly with Quest London’s Data Protection Representative and if you are unsatisfied with the outcome you can then contact Information Commissioners Office (ICO).
Organisation Name: NestInn Ltd
Trade Name: Quest London
ICO Reference Number: ZA750420
ICO Email: firstname.lastname@example.org
You can also visit www.ico.org.uk for more information about the Information Commissioner’s Office who is the UK supervisory authority for data protection issues.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we use your information
This privacy notice tells you how we, Quest London, will collect and use your personal data.
Why does Quest London need to collect and store personal data?
For us to provide you with a service we need to collect personal data to enable us to process your application and fulfil our obligations to you by maintaining the property appropriately. Also, to carry out our obligations arising from any contracts entered between you and us. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
In terms of being contacted for marketing and subscription purposes Quest London would contact you for additional consent.
How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Will Quest London share my personal data with anyone else?
We may forward your personal data on to third-party service providers contracted to Quest London during the processing of your application. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Quest London’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will Quest London use the personal data it collects about me?
Quest London will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Quest London is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
We will only use your personal data for the purposes for which we have collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose that we collected your personal data, we will let you know. We may process your personal data for a different purpose and without your consent where it is necessary for us to comply with our legal obligations.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can ask us to rectify or update your personal information at any time by email to email@example.com or by writing to The Data Protection Officer, Quest London, 17 Morris Road, London E14 6FF
Under what circumstances will Quest London contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
Quest London at your request, can confirm what information we hold about you and how it is processed. If Quest London does hold personal data about you, you can request the following information:
What forms of ID will I need to provide in order to access this?
Quest London accepts the following forms of ID when information on your personal data is requested:
Our e-mails and/or any files transmitted with them are confidential and intended solely for the use of the individual(s) or entities that they are addressed to. If you have received an email in error, please notify your systems manager. Our messages contain confidential information and are intended only for the individual(s) named. If you are not the named addressee you should not disseminate, distribute or copy the e-mail. Please notify the sender immediately by e-mail if you have received our e-mails in error and please delete our e-mails from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents is strictly prohibited.
Cookies and tracking
The Quest London website and applications may collect anonymous data about how you use our services in order to help us improve future functionality.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Foxtons. If this feature is requested, Foxtons will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app
Quest London use Google Analytics, which is a web analysis service provided by Google. No data that personally identifies an individual (such as a name, email address or billing information) is tracked, collected or uploaded. Quest London may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
When you have decided to make an offer to rent a property through us you may need to consider the following costs involved.
We have outlined below the applicable charges payable to Quest Residential when securing a property through us.
Pre-tenancy – Before you move in
Contract fee – £250
Referencing fee – £50 per person
Check in fee – Price is based on the size of the property, please see below:
1 Bedroom – £150 2 Bedroom – £175
3 Bedroom – £200 4 Bedroom – £225
5 Bedroom – £250
Deposit – Typically 6 weeks’ rent (per property)
Guarantor Fee – carries a fee of £60.00 per Guarantor (if required)
During your tenancy
Change of occupancy – £175.00 per person
Renewal fee – Price is based on the size of the property, please see below:
1 Bedroom – £175 2 Bedroom – £250
3 Bedroom – £325 4 Bedroom – £400
5 Bedroom – £475
Deposit re-protection fee – £50.00
Reference request fee – £30.00 per reference request
(Please note VAT is not applicable)
All deposits and clients’ monies that are held will be protected by a government-authorised Tenancy Deposit Protection scheme
IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF